CoachVille understands the importance of protecting our users’ and members’ privacy. To support this understanding we have created our privacy statement and spam policy in order to demonstrate our commitment to privacy. Information on how site content can and cannot be used is also listed below.
Please note that spam laws and regulations above and beyond CoachVille’s policies may apply to commercial electronic messages sent to individuals who have elected to list their contact information on the CoachVille member website.
CoachVille Pixel and Cookie Declaration
To provide a more personalized user experience, including content, social media features and ads, our website uses pixels and cookies. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
A pixel is a graphic with dimensions of 1 pixel by 1 pixel that is loaded when a user visits a website or opens an email. It is used to track certain user activities, such as but not limited to, conversions, events and retargeted data.
By continuing on this website, you consent to use of our pixels and cookies.
How do we get your consent?
When you provide us with personal information to become a member of CoachVille or complete a purchase transaction we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, or to add to your member profile, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
What Information is Collected By the Website
CoachVille collects and stores technical information about your visit to our website. We use this information for statistical purposes to make our site more accessible to visitors. The information we collect is not provided to any other third party. Specifically, we may record:
The type of Web browsing software and operating system you are using to view our site.
- The date and time you access our site.
- The name of the domain from which you access the Internet.
- The pages you visit on our site.
- The amount of time spent on the site.
- The Internet address of the website from which you linked directly to our site, if any.
What Information Collected By The Use of Forms
Throughout the website there may be forms to request information or purchase information products and/or services. These forms typically ask for:
- Contact information (such as your phone, e-mail address, physical address, billing address)
- Financial information (such as your credit card numbers).
Information from these forms is used to deliver the information, information products and/or services that you request. It may also be used to notify you of future CoachVille products, services and/or opportunities that may be of interest to you. When completing these forms, please do not supply another person’s personal data to us unless we prompt you to do so and you have received that individual’s consent to do so.
How We Use the Information That Is Collected
We share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Profile data collected via forms on our site may be added to a database maintained by CoachVille to customize your website experience. It may be used to contact users of the web site for advocacy purposes if the user has indicated an interest.
Links to Other Sites
The website contains links to other sites. CoachVille is not responsible for the privacy practices of such websites. Inclusion of links to an outside website is not an endorsement of the website or a guarantee that the information it contains is accurate.
The CoachVille Gamecard works like a traditional web forum and is available to our members. Any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose personal or business information.
CoachVille uses physical, electronic and managerial procedures to protect information collected online including firewalls to protect the loss, misuse and alteration of the information under our control. Using these security measures is not a guarantee that information entered over the Internet will not be intercepted.
Third-Party Payment Processing
We use a third-party service provider “authorize.net” for our payment gateway. They have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For some purchase transactions we use a third party website called 1shoppingcart.com. These transactions also use the “Authorize.net” payment gateway.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Email and Spam Policy
We are committed to keeping your e-mail address confidential. We do not sell, rent or lease our membership lists to third parties, and we will not provide your personal information to any third-party individual, government agency or company at any time unless compelled to do so by law. We will use your email address solely to provide timely information about CoachVille and its programs and services. CoachVille will maintain the information you send via email in accordance with applicable international law.
In compliance with the GDPR, CAN-SPAM Act and CASL, all email sent from CoachVille will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us.
On the CoachVille Member Profile we do not display your email address. Members can contact each other by sending and replying to a message through the software which will send an email without revealing the addresses.
All messaging between members should adhere to the following principles:
1) Members may not message for the purposes of selling goods or services.
2) Messages may be sent to establish an offline connection; example for classmates to connect outside of class or to facilitate and in-person meetup.
3) Messages may be sent to request information about the services that a member has to offer; specifically coaching services.
4) Any request to cease messaging/mailing from an individual or organization should be quickly honored. Any complaint involving a breach of this policy will be reviewed by the CoachVille Chief Experience Officer (CSO). Sanctions may also be imposed such as suspending or terminating the coach’s membership and/or credential with the CoachVille.
Please note that spam laws and regulations above and beyond CoachVille’s policies may apply to commercial electronic messages sent to individuals who have elected to list their contact information on the CoachVille website.
Email Communications Regarding CoachVille Programs and Services
CoachVille has a strict anti-spam policy. At the same time, we do want CoachVille Members, students, alumni and affiliates to be aware of programs, services and opportunities available to you as a member of the CoachVille community. Communications from CoachVille may include, but are not be limited to the following:
- Emails from instructors to class participants
- Member Update emails
- Invitations to webinars and teleconferences designed to enhance your membership experience
- Emails from and regarding Communities of Shared Interest
- Updates on the CoachVille Certification program, as well as updates specific to your credentialing status
User Choice to Opt-Out
Users of our membership website can opt out of receiving communications from us. If you no longer wish to receive any future communications please email CXO@CoachVille.com or call +1.866-548-6516. You may also opt out of receiving email communications by clicking the unsubscribe link in any email.
User Choice to Update Your Member Profile Information
Users of our membership website can update their information as well as their preferences for what information is viewable by other CoachVille members at any time by logging to the CoachVille site and clicking on the profile link in the top menu bar.
Or please email CXO@CoachVille.com or call +1.866-548-6516.
As a user of CoachVille.com and/or a COACHVILLE Member, your data protection rights are as follows:
- The right to access
- The right to erasure
- The right to withdraw consent
- The right to complain to a supervisory authority
If you wish to exercise any of these rights, you may contact CoachVille at CXO@CoachVille.com or +1.866-548-6516.
OR via physical mail to:
310 2nd Avenue
New York, NY 10003
Change in Terms of Privacy
CoachVille reserves the right to alter these privacy policies. Any changes to the policy will be posted on this page. This site is controlled and operated by CoachVille from its offices within the United States. CoachVille makes no representations that information, content or materials available on or through this site are appropriate or available for use in other locations. Access to them from territories where such information, content or materials are illegal is prohibited. Those who choose to access this site from other locations do so on their own volition and are responsible for compliance with applicable local laws.
You may access, download and print materials on this website for your personal and non-commercial use. You may not , copy, modify, display, reproduce, perform, distribute, transmit, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website without first obtaining written consent from CoachVille. Furthermore, you may not use the materials found on this website on any other websites or in a networked environment without first obtaining written consent from CoachVille.
All materials on this site (as well as the organization and layout of the site) are owned and copyrighted by CoachVille. © Copyright CoachVille. All rights reserved. No reproduction, distribution, or transmission of the copyrighted materials at this site is permitted without the written permission of CoachVille.
Contacting the Website Owners
If you have any questions about this privacy statement, your dealings with this website, or the practices of this site, please contact the following:
310 2nd Avenue, Suite 3A
New York, NY 10003