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The
15 Style Points
Hallmarks of
the Certified Coach(TM)
version
1.3 | 06/05/02 | copyright coachville.com
These communication style points are part of the basis of
the Certified Coach Program from CoachVille
and are only available to our members.
|
|
Scorecard
of the
coach's effectiveness
low
--------------high
|
The
StylePoints
...one
of 5 components of the Certified Coach Coaching Process
clarifiers
| proficiencies
| deliverables | frameworks
| stylepoints |
|
0
1 2 3
4 5
|
1.
Hears what is actually said.
Points off for
misinterpreting, filtering, reframing. |
|
0
1 2 3
4 5
|
2.
Responds cleanly.
Points
off for adding positive spin, responding to something that
wasn't said, irrelevant comments, pouncing with a solution,
trying too hard. |
|
0
1 2 3
4 5
|
3.
Takes client's concerns seriously.
Points off for being
dismissive, not getting seriousness of situation, invalidating. |
|
0
1 2 3
4 5
|
4.
Speaks simply.
Points off for being long
winded, long stories, convolution, repeating self. |
|
0
1 2 3
4 5
|
5.
Is light and neutral.
Points off for being
heavy, significant, charged, flat. |
|
0
1 2 3
4 5
|
6.
Is collaborative.
Points off for lecturing,
pushes for change, being 'on,' peppering with questions, pushes
point of view/agenda. |
|
0
1 2 3
4 5
|
7.
Communicates in full-duplex mode.
Points off for not being
able to speak and listen at the same time. |
|
0
1 2 3
4 5
|
8.
Fully expresses.
Points off for holding
back, not being themselves, tries to coach 'correctly.' |
|
0
1 2 3
4 5
|
9.
Keeps up.
Points of
for falling behind, backtracking, missing a shift the client has
just made. |
|
0
1 2 3
4 5
|
10.
Hears between the lines.
Points off for missing
dissonance, subtleties, hints. |
|
0
1 2 3
4 5
|
11.
Uses commonly understood words.
Points off for jargon or
technical terms unfamiliar to the client. |
|
0
1 2 3
4 5
|
12. Is self-assured.
Points off for meekness,
timidity, bravado, arrogance. |
|
0
1 2 3
4 5
|
13. Is client-centric.
Points off for
self-referencing, competing for attention. |
|
0
1 2 3
4 5
|
14. Is comfortable with problems.
Points off for rushing to
fix, pointing mostly to the bright side, trying to make the
client feel better, positive spinning, providing medicants. |
|
0
1 2 3
4 5
|
15. Is "with" the client.
Points off for being
distracted, preparing for response, thinking too hard. |
|
______
|
Total
score (max 75) |