The 15 Style Points
Hallmarks of the Certified Coach
(TM)
version 1.3 | 06/05/02 | copyright coachville.com
These communication style points are part of the basis of the Certified Coach Program from
CoachVille and are only available to our members.

Scorecard of the 
coach's effectiveness
low --------------high

The StylePoints
...one of 5 components of the Certified Coach Coaching Process
clarifiers | proficiencies | deliverables | frameworks | stylepoints

0    1    2    3    4    5

1. Hears what is actually said.
Points off for misinterpreting, filtering, reframing.

0    1    2    3    4    5

2. Responds cleanly.
Points off for adding positive spin, responding to something that wasn't said, irrelevant comments, pouncing with a solution, trying too hard.

0    1    2    3    4    5

3. Takes client's concerns seriously.
Points off for being dismissive, not getting seriousness of situation, invalidating.

0    1    2    3    4    5

4. Speaks simply.
Points off for being long winded, long stories, convolution, repeating self.

0    1    2    3    4    5

5. Is light and neutral.
Points off for being heavy, significant, charged, flat.

0    1    2    3    4    5

6. Is collaborative.
Points off for lecturing, pushes for change, being 'on,' peppering with questions, pushes point of view/agenda.

0    1    2    3    4    5

7. Communicates in full-duplex mode.
Points off for not being able to speak and listen at the same time.

0    1    2    3    4    5

8. Fully expresses.
Points off for holding back, not being themselves, tries to coach 'correctly.'

0    1    2    3    4    5

9. Keeps up.
Points of
for falling behind, backtracking, missing a shift the client has just made.

0    1    2    3    4    5

10. Hears between the lines.
Points off for missing dissonance, subtleties, hints.

0    1    2    3    4    5

11. Uses commonly understood words.
Points off for jargon or technical terms unfamiliar to the client.

0    1    2    3    4    5

12. Is self-assured.
Points off for meekness, timidity, bravado, arrogance.

0    1    2    3    4    5

13. Is client-centric.
Points off for self-referencing, competing for attention.

0    1    2    3    4    5

14. Is comfortable with problems.
Points off for rushing to fix, pointing mostly to the bright side, trying to make the client feel better, positive spinning, providing medicants.

0    1    2    3    4    5

15. Is "with" the client.
Points off for being distracted, preparing for response, thinking too hard.

______

Total score (max 75)