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The
15 Deliverables
Hallmarks of
the Certified Coach(TM)
version
1.3 06/05/02 | copyright coachville.com
During the typical coaching call, there are a number of, and different types of,
things that the coach delivers to the client; these deliverables
then lead to client outcomes.
All can/do add value. These 15 Deliverables are part of
the basis of
the Certified Coach Program from CoachVille
and are only available to our members.
A PDF of this page:
http://www.coachville.com/15deliverablespdf.pdf
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Scorecard
of the
coach's effectiveness
low
--------------high
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The
Deliverables
...one of 5 components of the Certified Coach Coaching
Process
clarifiers
| proficiencies
| deliverables | frameworks
| stylepoints |
|
0
1 2 3
4 5
|
1.
Perspective
The
coach provides fresh or different ways of looking at a
situation, context.
Points off for limited, ill-fitting or coach-centric
perspectives. |
|
0
1 2 3
4 5
|
2.
Validation
The
coach validates via encouragement and acknowledgement.
Points off for puffery, mushiness, exaggeration. |
|
0
1 2 3
4 5
|
3.
Message
The
coach shares fitting knowledge, opinions, or wisdom.
Points
off for clichés', Hallmark Card sayings, off-the-mark
messages. |
|
0
1 2 3
4 5
|
4.
Energy
The
coach provides energy and support as needed.
Points
off for adrenaline, misreading energy need, hype. |
|
0
1 2 3
4 5
|
5.
Solution
The
coach shares a solution to a problem or issue.
Points
off for off-the-shelf solutions, single solutions, being
absolute. |
|
0
1 2 3
4 5
|
6.
Plan
The
coach co-develops a plan of action with the client.
Points
off for just to-do list, missing timelines/deadlines. |
|
0
1 2 3
4 5
|
7.
Structure
The
coach provides support and a check-in structure for the
client.
Points
off for being 'too loose or too strict,' not calibrating to
client wants. |
|
0
1 2 3
4 5
|
8.
Resource
The
coach suggests/refers client to experts, books, tools,
assessments.
Points
off for rushing in with a resource, or for presenting
ill-fitting resource. |
|
0
1 2 3
4 5
|
9.
Options
The
coach expands the number of options the client thought
they had.
Points
off for missing obvious and out-of-the box options. |
|
0
1 2 3
4 5
|
10.
Caring
The
coach cares via listening, patience, safety and love.
Points
off for taking on a parental/sibling role, sharing the burden. |
|
0
1 2 3
4 5
|
11.
Training
The
coach trains clients in personal and business skills.
Points off for convincing, selling or pushing skills on clients. |
|
0
1 2 3
4 5
|
12. Advice
The
coach provides advice via recommendations and
suggestions.
Points
off for single-option, risky advice; advice beyond legal/ethical
scope. |
|
0
1 2 3
4 5
|
13. Strategy
The
coach develops or co-develops a personal or business
strategy.
Points
off for tactics-only. |
|
0
1 2 3
4 5
|
14. Feedback
The
coach offers feedback, observations, insights, ideas and opinions.
Points off for reactions, agendas, narrow feedback. |
|
0
1 2 3
4 5
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15. Challenge
The
coach provides a challenge to the client to stretch or
make a change.
Points
off for setting up the client for failure, pushing too hard; not
enough. |
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______
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Total
score (max 75) |