The 15 Deliverables
Hallmarks of the Certified Coach
(TM)
version 1.3  06/05/02 | copyright coachville.com
During the typical coaching call, there are a number of, and different types of, things that the coach delivers to the client; these deliverables then lead to client outcomes.  All can/do add value.  These 15 Deliverables are part of the basis of the Certified Coach Program from
CoachVille and are only available to our members.
A PDF of this page:
http://www.coachville.com/15deliverablespdf.pdf  

Scorecard of the 
coach's effectiveness
low --------------high

The Deliverables
...one of 5 components of the Certified Coach Coaching Process
clarifiers | proficiencies | deliverables | frameworks | stylepoints

0    1    2    3    4    5

1. Perspective
The coach provides fresh or different ways of looking at a situation, context. 
Points off for limited, ill-fitting or coach-centric perspectives.

0    1    2    3    4    5

2. Validation
The coach validates via encouragement and acknowledgement.
Points off for puffery, mushiness, exaggeration.

0    1    2    3    4    5

3. Message
The coach shares fitting knowledge, opinions, or wisdom.
Points off for clichés', Hallmark Card sayings, off-the-mark messages.

0    1    2    3    4    5

4. Energy
The coach provides energy and support as needed.
Points off for adrenaline, misreading energy need, hype.

0    1    2    3    4    5

5. Solution
The coach shares a solution to a problem or issue.
Points off for off-the-shelf solutions, single solutions, being absolute.

0    1    2    3    4    5

6. Plan
The coach co-develops a plan of action with the client.
Points off for just to-do list, missing timelines/deadlines.

0    1    2    3    4    5

7. Structure
The coach provides support and a check-in structure for the client.
Points off for being 'too loose or too strict,' not calibrating to client wants.

0    1    2    3    4    5

8. Resource
The coach suggests/refers client to experts, books, tools, assessments. 
Points off for rushing in with a resource, or for presenting ill-fitting resource.

0    1    2    3    4    5

9. Options
The coach expands the number of options the client thought they had.
Points off for missing obvious and out-of-the box options.

0    1    2    3    4    5

10. Caring
The coach cares via listening, patience, safety and love.
Points off for taking on a parental/sibling role, sharing the burden.

0    1    2    3    4    5

11. Training
The coach trains clients in personal and business skills.
Points off for convincing, selling or pushing skills on clients.

0    1    2    3    4    5

12. Advice
The coach provides advice via recommendations and suggestions. 
Points off for single-option, risky advice; advice beyond legal/ethical scope.

0    1    2    3    4    5

13. Strategy
The coach develops or co-develops a personal or business strategy.
Points off for tactics-only.

0    1    2    3    4    5

14. Feedback
The coach offers feedback, observations, insights, ideas and opinions.
Points off for reactions, agendas, narrow feedback.

0    1    2    3    4    5

15. Challenge
The coach provides a challenge to the client to stretch or make a change.
Points off for setting up the client for failure, pushing too hard; not enough.

______

Total score (max 75)