The 15 Clarifiers
Hallmarks of the Certified Coach
(TM)
version 1.3 06/5/02 | copyright coachville.com
These "knowing what you hear" clarifiers are part of the basis of the Certified Coach Program from
CoachVille and are only available to our members.

Scorecard of the 
coach's effectiveness
low --------------high

The Clarifiers
...one of 5 components of the Certified Coach Coaching Process
clarifiers | proficiencies | deliverables | frameworks | stylepoints

0    1    2    3    4    5

1. Urgent or Important?
Is the matter urgent or "merely" important?

0    1    2    3    4    5

2. Addressed or Avoiding?
Is the client addressing the problem/situation, or avoiding it?

0    1    2    3    4    5

3. Accurate or Interpretation?
Is the client being accurate or are they interpreting?

0    1    2    3    4    5

4. Open or Resistant?
Does the client sound open or resistant about what they are sharing?

0    1    2    3    4    5

5. Internal or External Reference Point?
Is what the client is saying coming from them or an external reference point?

0    1    2    3    4    5

6. Want or Could/Should/Need?
Is it a want or a
something very different?

0    1    2    3    4    5

7. Opportunity or Possibility?
Is it a real opportunity or just a possibility?

0    1    2    3    4    5

8. Source or Symptom?
Is it the source of the problem or a symptom?

0    1    2    3    4    5

9. Opening or Share?
Is what the client is saying an opening for change or just an fyi/share?

0    1    2    3    4    5

10. Response or Reaction?
Is the client responding to a situation or reacting to it?

0    1    2    3    4    5

11. Create or Eliminate?
Is the the client creating something or reducing/eliminating something?

0    1    2    3    4    5

12. Problem or Concern?
Is the client presenting a problem or just a concern?

0    1    2    3    4    5

13. Present or Past?
Is the client coming from the present or the past?

0    1    2    3    4    5

14. Acceptance or Resistance?
Is the client accepting a change/new reality or resisting it?

0    1    2    3    4    5

15. Toward or Away From?
Is the client moving toward something or away from something?